For products that have been delivered in error

• We will refund the full value of the products and the costs of returning them.
• Product must be returned within seven days of receipt, in its original saleable condition and unused.

Unable to supply a product you have paid for

• We will automatically refund the amount paid for the product as soon as is reasonably possible.
• We will contact you via phone/email to arrange an exchange and consultation on the next best product for you.
  

For your protection

• We recommend that you always use a recorded-delivery service to return the products.
• We will not process any refunds until we receive the returned products.

Refunds

• We will refund using the same payment method of the original purchase, within seven working days of receipt of goods.
• BIODROGA Australia will bare no responsibility for the cost of returning any goods due to customer dissatisfaction.

Customer error

• Should you make an error when ordering online, we will gladly exchange your item for the item you intended to purchase.
• The returned item must be unopened and in its original salable condition.
• You are responsible for the shipping and additional postage charges.

Return Address

BIODROGA Australia
3B / 71-77 Oxford Street
Bondi Junction 2022
New South Wales
Australia